Service for removal of web information launched

Anybody who finds unwanted information about oneself on the internet is now able to contact the Norwegian Data Inspectorate’s new service (“”) for advice.

The service was recently launched by the Data Inspectorate’s director, Mr. Georg Apenes, and the minister of government administration, reform and church affairs, Ms Rigmor Aasrud. – I would like to offer congratulations to us all. I think many citizens are going to need this service and I think that a lot of people will benefit from it. The service will be an important tool for a great number of people, Ms Aasrud says. will be offering advice and guidance to the public, by means of a web site, telephone, e-mail and chat service. On the web site one will find guidance as to how one may remove personal information from the internet. In addition, one will find an overview of relevant laws and regulations concerning internet publication. Additionally, the service may contribute in clarifying whether one may assume that a piece of information (picture, text, sound file) published on the internet is within legal boundaries.

The service is a two-year trial project operated by the Data Inspectorate and is financed by the Ministry of Government Administration, Reform and Church Affairs.

Facts about is a low-threshold service for people feeling offended on the internet. The purpose of the service is to offer advice and guidance for removal of unwanted personal information on the web, whether it be material that an individual has posted himself and later wants to remove, or material posted by others. The service is supposed to have a neutral attitude to the different enquiries. is not supposed to function in any moralizing way concerning the published material, but rather limit itself to offering advice and guidance as objectively as possible to everyone who wants it.

This is how may be of assistance:

Offering advice and guidance on how to act in order to have unwanted personal information on the internet removed or changed.

Informing on relevant laws and regulations.

Offering practical assistance in order to get in contact with web services and those responsible for offending material published on the internet.

Offering assistance in filling out complaint forms and similar appliances offered by the individual web services.

Offering assistance in using the self-service removal services (e.g. Google’s webpage removal request tool).

Offering assistance in the removal of false/unwanted profiles on social web societies.

Offering advice and tips on other relevant actors/organisations which may offer other kinds of assistance.

This is what cannot do:

Doing casework and making decisions

Remove or make others remove information on the internet may be reached on the internet, by chat, e-mail and telephone.

The phone number is 22 39 69 90 and the e-mail address is

Phone time is Monday through Friday 10 – 18.

Daily operation of is done by two advisors in the Data Inspectorate.


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