Nordea signs telephony agreement with Telenor
Nordea Bank Norge ASA and Telenor have entered into a three-year contract for a new telephony solution. The agreement includes a complete renewal of the exchanges at the head office and regional offices with a new switchboard support system that allows the seamless integration with mobile telephony (ProffNett).
Nordea is the largest bank in the Nordic region. It is also Norway’s second largest bank with approximately 3,500 employees in Norway. The agreement Nordea has entered into with Telenor is worth approximately NOK 30 million per year and runs for three years. Nordea chose Telenor because of its positive experience with Telenor’s previous telephony services and a fully integrated solution for fixed-line and mobile telephony which will help reduce the bank’s overall telephony costs and increase availability. Telenor will supply new exchanges with a switchboard support system and fixed-line and mobile telephony. The new solution will be supplied, tested and rolled out in autumn 2009.
“Telenor appreciates the trust Nordea has demonstrated by handing over the supply and operation of such a business-critical system to Telenor,” says Ragnar Kårhus, head of Telenor in Norway.
An important step for Nordea is the replacement of its DECT wireless telephones with the flexible ProffNett solution for mobile telephony. The new solution also allows Unified Communication solutions so that Nordea can gradually start to use the “future’s branch offices”. The agreement allows for cooperation on this point and other innovative solutions to support Nordea’s business processes.
“Nordea is extremely pleased with this cooperation on the development of a technically and commercially better telephony solution for the Norwegian part of the bank’s operations,” says Gunn Wærsted, Managing Director of Nordea in Norway.